Terms & Conditions

1. Overview

These Terms & Conditions govern the use of the Organic Ube Australia website and all purchases made through the platform. By visiting our site or placing an order, you agree to comply with these Terms and the applicable laws of Australia, including the Australian Consumer Law (ACL).

Organic Ube® Australia (“we”, “us”, “our”) provides natural purple yam products and accessories for personal use and resale where permitted.

2. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. Any attempt to modify, disrupt, or misuse the website or its content is strictly prohibited.

3. Product Information

We aim to present accurate descriptions, images, and details for all products. However, slight variations in colour, appearance, or packaging may occur. Product availability may change without notice, and we reserve the right to discontinue items at any moment.

4. Pricing and Payment

All prices are displayed in Australian dollars (AUD) and include GST where applicable. Shipping fees and taxes are shown during checkout.
We accept secure online payment methods available on the website.
By completing a purchase, you confirm that the payment details provided belong to you or that you are authorised to use them.

5. Order Processing and Acceptance

Once your order is submitted, you will receive a confirmation email. This message acknowledges receipt but does not guarantee acceptance of the order.
We reserve the right to refuse or cancel any order in cases involving suspected fraud, incorrect billing details, or stock unavailability.

We may contact you if additional information is required.

6. Shipping and Delivery

Orders are shipped to the regions listed on our website. Delivery times vary depending on destination, carrier delays, customs controls, or external factors beyond our control.

Once the parcel has been handed to the courier, responsibility transfers to the carrier. Customers are responsible for ensuring the accuracy of the shipping address provided at checkout.

A tracking number will be supplied when available.

7. Returns, Refunds and Consumer Guarantees

Under the Australian Consumer Law, customers are entitled to a replacement, repair, or refund if a product is faulty, damaged, or not as described.

Organic Ube® Australia accepts returns only for unopened and unused food items, unless the item is defective.
To initiate a return, customers must contact us with photographs and order details.

We do not offer refunds for change of mind on food products.

Nothing in these Terms limits your rights under the Australian Consumer Law.

8. Subscriptions and Recurring Orders

If you sign up for a recurring subscription, your selected payment method will be charged automatically at each renewal period.
You may cancel or modify your subscription at any time prior to the next billing cycle via your account dashboard.
Cancellations submitted after renewal cannot be applied retroactively.

9. Intellectual Property

All content appearing on the Organic Ube® Australia website, including product descriptions, brand names, visuals, and digital content, belongs exclusively to Organic Ube® and is protected under Australian copyright and trademark laws.
Reproduction, distribution, or commercial use is prohibited without written permission.

10. Limitation of Liability

To the fullest extent permitted by Australian law, Organic Ube® Australia is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

We do not guarantee uninterrupted access, error-free functioning, or the absence of harmful digital components.

These limitations do not restrict the consumer guarantees that apply under the Australian Consumer Law.

11. Privacy and Data Handling

Your personal information is managed in accordance with our Privacy Policy and the Privacy Act 1988.
By using our website, you consent to the collection and processing of your data as outlined in our Privacy Policy.

12. Third-Party Services

Our website may integrate with third-party applications and services, such as analytics tools and payment providers.
These third parties operate under their own terms and privacy practices. We are not responsible for their policies or operations.

13. Amendments to These Terms

We may update or modify these Terms at any time. The most recent version will always be posted on this page. Your continued use of the website constitutes acceptance of any changes.

14. Governing Law

These Terms & Conditions are governed by the laws of Australia. Any disputes related to the use of the website or purchase of products shall be resolved in accordance with Australian legal procedures.

15. Contact Information

For questions regarding these Terms & Conditions, you may contact us at:

Organic Ube® Australia
Email: info@organic-ube-australia.com.au