Shipping Policy

1. Overview

This Shipping Policy explains how orders placed on the Organic Ube® Australia website are prepared, dispatched, and delivered. By completing a purchase on our site, you agree to the terms outlined below.

We ship within Australia and to selected international destinations available at checkout. Delivery times vary depending on the carrier and the destination.

2. Processing Times

Orders are usually processed within 1 to 2 business days.
Processing may take longer during peak periods, public holidays, or promotional events.

Processing times do not include weekends or national holidays.

3. Delivery Methods and Estimated Times

All available shipping methods and prices will be displayed at checkout. Delivery estimates depend on the destination and courier service used.

Typical delivery estimates are:

  • 2 to 6 business days for metro areas
  • 5 to 10 business days for regional or remote locations
  • International delivery times vary depending on the country

Delivery timeframes are estimates only and may vary due to courier delays or external conditions.

4. Shipping Fees

Shipping fees are calculated at checkout based on destination, weight, and courier availability.
Any applicable taxes are shown during checkout.

Promotional free shipping offers may be available during specific campaigns. These offers apply only when clearly stated on the website.

5. Tracking Information

Once your parcel has been shipped, you will receive a confirmation email that includes tracking information when available.
Tracking updates may take up to 24 to 48 hours to appear, depending on the carrier.

If you have not received tracking information after dispatch, contact us for assistance.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping details at the time of purchase.
Organic Ube® Australia cannot be held responsible for delivery issues caused by:

  • incorrect or incomplete addresses
  • missing unit or apartment numbers
  • failed delivery attempts

If a parcel returns to us due to an incorrect address, reshipping fees may apply.

7. Delays, Lost Parcels, and Damages

If your parcel is delayed, damaged, or appears lost, we will assist by contacting the courier to begin an investigation.

Organic Ube® Australia is not responsible for delays caused by:

  • courier operational issues
  • customs or border inspections
  • weather conditions
  • high volume periods

If your parcel arrives damaged, please provide photos so we can review the issue and offer assistance.

8. International Shipping

International shipping is available only for destinations shown at checkout.
Customers are responsible for any customs duties, import taxes, or fees applied upon arrival in their country.

These charges are not included in our product prices or shipping fees.

9. Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you have not received it, please:

  • check your letterbox or parcel locker
  • confirm with neighbours or building managers
  • verify the address provided at checkout
  • contact the courier directly

Organic Ube® Australia cannot issue a refund for an order marked as delivered unless the carrier confirms a delivery error.

10. Contact Information

For any questions regarding shipping or delivery, you may contact us at:

Organic Ube® Australia
Email: info@organic-ube-australia.com.au