FAQ

1. What is ube?

Ube is a purple yam traditionally grown in the Philippines. It is known for its bright colour, mild sweetness, and naturally earthy flavour. It is widely used in drinks, desserts, and baked creations across Filipino cuisine.

2. What makes Organic Ube® powder unique?

Our Organic Ube® powder is made from 100 percent natural purple yam with no additives, no preservatives, and no artificial colouring. We partner directly with growers in the Philippines and use a careful drying process that maintains the natural taste, colour, and nutritional quality of the root.

3. How can I use Organic Ube® powder?

Our ube powder can be used in a wide range of recipes, including:

  • lattes and cold drinks
  • ice creams, cakes, and pastries
  • pancakes, breads, and muffins
  • creative sweet or savoury dishes

It dissolves easily and blends well with both hot and cold preparations.

4. What sizes do you offer?

We provide several size options:

  • 100 g - ideal for discovering ube
  • 200 g - suitable for regular use
  • 500 g - perfect for frequent home cooks
  • 1 kg - recommended for businesses or bulk use

5. How should I store the powder?

Keep the powder in a cool and dry place. After opening, seal it in an airtight container to preserve colour, aroma, and freshness. Avoid exposure to heat or direct sunlight.

6. Is Organic Ube® powder healthy?

Yes. Ube is naturally rich in antioxidants, vitamins, and fibre. It adds colour and nutrients to your recipes without the need for artificial ingredients.

7. Do you deliver across Australia?

Yes, we ship throughout Australia. Delivery options and shipping fees are shown at checkout based on your location.

8. How long does delivery take?

Orders are processed within 1 to 2 business days. Standard delivery usually takes 2 to 6 business days for metro areas and 5 to 10 business days for regional or remote regions.

9. What is your return policy?

For full details about returns, refunds, and replacements, please refer to our Refund Policy.
We follow the requirements of the Australian Consumer Law.

10. How can I contact you?

You can reach our support team through the information provided on our Contact Page