Privacy Policy

1. Introduction

This Privacy Policy explains how Organic Ube® Australia collects, uses, stores, and protects personal information. By using our website or placing an order, you agree to the practices described here.

This policy follows the Privacy Act 1988 and the Australian Privacy Principles.

2. Information We Collect

We may collect several categories of personal information depending on your interactions with our website.

a. Information you provide directly

  • Name
  • Email address
  • Shipping details
  • Billing details
  • Payment information processed by secure third party services

b. Information collected automatically

  • IP address
  • Device and browser type
  • Pages accessed
  • Cookies and tracking data

This information helps us improve site performance, security, and customer experience.

c. Order and account details

If you create an account or place an order, we may collect and store your order history, preferences, and customer service interactions.

3. How We Use Personal Information

We use your information for the following purposes:

  • Processing and dispatching orders
  • Providing tracking updates and customer support
  • Managing accounts and website access
  • Improving website functionality and product offerings
  • Preventing fraud and ensuring security
  • Sending promotional emails if you have consented

We do not sell personal data.

4. Legal Basis for Collection

We collect personal information only where it is necessary for:

  • providing services
  • fulfilling orders
  • complying with legal obligations
  • improving website functionality
  • responding to inquiries and support requests

5. Sharing of Information

We may share personal information with trusted service providers who assist in operating our business.

These include:

  • payment processors
  • shipping partners
  • hosting providers such as Shopify
  • analytics and advertising service providers

These partners may store or process data overseas. Each provider is required to protect personal information according to their own privacy obligations.

We do not allow external partners to use your information for unrelated purposes.

6. Data Storage and Security

Personal information is stored securely using industry standard protection methods. We take reasonable steps to safeguard your data from misuse, interference, loss, or unauthorized access.

Despite our efforts, no online system can guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies to support essential website functions, measure performance, and personalise content.

Details about cookie use are included in our Cookie Policy.

8. Access and Correction Rights

Under the Australian Privacy Principles, you have the right to:

  • request access to your personal information
  • ask for corrections if information is inaccurate or incomplete

To make a request, contact us via email. We may need to verify your identity before processing your request.

9. Deletion and Withdrawal of Consent

You may request deletion of your personal information when it is no longer required for legal or operational purposes.
You may also withdraw your consent to marketing communications at any time.

Some information may need to be retained where required by Australian law.

10. International Data Transfers

Some service providers used by our website may store or process data outside Australia. By using our services, you consent to this transfer.
We ensure that all reasonable steps are taken to maintain adequate data protection standards.

11. Links to External Sites

Our website may link to third party websites. Organic Ube® Australia is not responsible for the content or privacy practices of external websites.

12. Updates to This Policy

We may modify this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Continued use of our website after updates are posted means you accept the revised policy.

13. Contact Information

For questions regarding this Privacy Policy or your personal information, you may contact us at:

Organic Ube® Australia
Email: info@organic-ube-australia.com.au